Terms & Conditions

1. Use of the website

You may use the website only for lawful purposes and in line with these terms. You must not attempt to gain unauthorised access to the website, accounts or data; interfere with or overload the website (including by automated means); or use it to commit fraud or misuse promotions.

Product information, articles and videos on the website are provided for general information. They are not a substitute for advice from a qualified professional.

2. Registration and your account

You can create an account with your email and a password, which you verify with a one-time code (OTP) we send to your email, or sign in with Google (Google Login). You must give accurate information and keep it up to date, and you are responsible for keeping your login details secure and for activity under your account. Tell us promptly if you suspect unauthorised use.

Signed-in sessions last until you close your browser, or up to 30 days if you choose "remember me". You can manage your profile, saved addresses and orders from your account.

3. Guest checkout

You can place an order without creating an account. You must provide your email address, name, phone number and delivery address. Access to a guest order is by its order number together with the private access link generated for that order, so please keep that link private. Confirmation and status emails are sent to the email address you gave at checkout.

4. Placing orders

• When you complete checkout, we create your order, hold (reserve) the ordered stock for you, and show a payment page with a PromptPay QR code. Stock is checked again at that moment; if an item is no longer available, the order is not created.
• An order is not confirmed by checkout alone. It is confirmed only after we have reviewed and confirmed your payment.
• We may cancel an order that cannot be fulfilled or whose payment we cannot verify. If we do, we will email you the reason.
• You are responsible for the accuracy of the delivery address and contact details you enter.

5. Prices

Prices are in Thai baht (THB). The website can display prices including or excluding VAT. VAT (7%) and the shipping fee are added when your order total is calculated, and the total shown at checkout and on the payment page is the amount you must pay. Shipping fees depend on the order's weight and the carrier you choose (and, for DHL eCommerce, the delivery province).

6. Payment

• Orders are paid by PromptPay QR shown on the payment page. We do not accept online card payments through the website.
• Pay the exact total shown on the payment page. Depending on how the QR is configured, the QR may already include the amount or you may need to enter it yourself in your banking app.
• After you pay, upload an image of your payment slip on the order's payment page (JPG, JPEG, PNG or WebP). Uploading a slip submits your payment for review; it does not confirm the payment. Our staff verify it against our records before confirming the order.
• Once you have uploaded a slip, your order waits for our confirmation and can no longer be cancelled by you on the website - contact us instead.

7. Order expiration

The stock reserved for an order is held for 2 hours from the time the order is created. If no payment slip has been uploaded within those 2 hours, the order expires automatically, the reserved stock is released and any promotion right held by the order is released. An expired order can no longer accept a slip - if you have already paid, please contact us as soon as possible. An order with an uploaded slip is not expired by this rule; it waits for our review.

8. Order cancellation

• You can cancel an order yourself from its payment page as long as you have not yet uploaded a payment slip. Cancelling releases the reserved stock, and you cannot pay for that order afterwards.
• After a slip has been uploaded, cancellation is handled by us. We may cancel an order at any stage before it is delivered; we will email you the reason.
• When an order is cancelled, the stock is returned to inventory.

9. Returns and refunds

The website does not have an automated refund or return function - there is no payment gateway to refund through. Return and refund requests are handled by our team through the contact channels below.

[RETURN AND REFUND CONDITIONS (ELIGIBILITY, TIME LIMITS, PROCESS, WHO PAYS SHIPPING, REFUND METHOD) - TO BE CONFIRMED BY COVERMAT CO., LTD.]

10. Shipping and delivery

• At checkout you choose a carrier: Thailand Post EMS or DHL eCommerce. The website currently accepts delivery addresses within Thailand.
• After we confirm your payment, we prepare your order. When it is shipped we record the carrier's tracking number and email you the shipment details.
• Your order page shows tracking updates that come from the carrier. Those updates are provided by the carrier and may be delayed or incomplete.
• Delivery time depends on the carrier and destination. [DELIVERY TIME ESTIMATES - TO BE CONFIRMED]
• For orders in a signed-in account, an order is marked as completed when you confirm receipt or automatically 15 days after the delivery date we recorded, whichever comes first. For guest orders, we mark the order as delivered and send a confirmation email.

11. Promotions

Promotions are offered for the period, products and quantities stated on the website, and are applied by the website's pricing rules when you check out. Where more than one price reduction could apply to a product, the price shown in your cart and at checkout is the price that applies. We may change or end a promotion, subject to applicable law; this does not affect an order that already used it.

12. Launch Promotion

• When you buy at least 2 units of products that are designated as participating in the promotion, the cheapest eligible unit is priced at ฿1. The reduction applies to one unit only. Products that are not designated as participating do not count towards the 2 units and cannot be the discounted unit.
• The offer is limited to a set number of rights while the promotion is running. Each account, or each phone number for guest orders, can hold one right.
• You choose whether to use the promotion at checkout. While an order that uses it is waiting for payment, the right is held for that order. It is counted as used once you upload a payment slip.
• If the order is cancelled or expires before a slip is uploaded, the right is released. Once a right has been used, it is not returned, even if the order is cancelled later.

13. Flash Sale

• Flash Sale campaigns offer specific products at a flash price for a limited period and, where a stock limit is set, only while campaign stock remains.
• Campaign stock is held for an order waiting for payment and is used up only once we confirm the payment. If the order is not paid, the held quantity is released.
• When a campaign ends or its campaign stock is sold out, the normal price applies.

14. Intellectual property

The website's content - including text, images, videos, logos, product information and design - belongs to COVERMAT CO., LTD. or its licensors and is protected by law. Partner and brand names and logos belong to their respective owners. You may not copy, reproduce, distribute or use them for commercial purposes without prior written permission.

15. Third-party services and links

The website uses or links to third-party services such as Google (login and analytics), YouTube, shipping carriers, Shopee and Lazada. Those services have their own terms, and we are not responsible for them.

16. Suspension and termination of accounts

We may suspend, restrict or close an account or refuse an order if we reasonably believe these terms have been breached, the account or a promotion has been misused, or there is suspected fraud or unlawful activity. You may ask us to close your account by contacting us.

17. Liability and governing law

[LIMITATION OF LIABILITY, GOVERNING LAW AND DISPUTE RESOLUTION - TO BE CONFIRMED BY COVERMAT CO., LTD. AND ITS LEGAL ADVISER]

18. Changes to these terms

We may update these terms from time to time. The current version is always on this page with its "Last updated" date. Changes apply to use of the website and to orders placed after they are posted.

19. Contact us

If you have questions about these terms or your order:

• COVERMAT CO., LTD.
• Address: 1 Soi Phutthabucha 2, Phutthabucha Road, Bangmod, Jomthong, Bangkok 10150, Thailand
• Phone: 02-427-8216 (Monday - Friday only, 8:30 AM - 5:30 PM)
• Email: merrys-care@covermat.co.th
• LINE: @merrys.care